Frequently Asked Questions
Below are answers to common questions. Still have a question? Please contact us. We will respond within 48 hours.
Q: I don’t see my guitar’s brand or model listed. Can you help?
A: Yes, please fill out our Contact Form and let us know your guitar’s year/brand/model, as well as your current saddle’s length/height/thickness. Or, if your guitar currently doesn’t have a saddle, please let us know the length/thickness of the saddle slot. From this information we can let you know whether we might have a saddle that would fit, or can refer you to another source.
Q: My guitar brand says that all their guitars are set up with the same twelfth fret action height at the factory. Why then aren’t all saddles the same height from the factory?
A: Each guitar will have a slightly different neck angle, and so although the factory might set the twelfth fret action at a specified height, this can be achieved through a combination of adjusting the neck relief, nut slot height, or saddle height.
Q: Does bone sound better than Tusq?
A: Not necessarily as it depends on each individual guitar and guitarist’s preferences. Please see our blog article Is a Tusq Saddle Better than Bone? for more information.
Q: What’s does ‘compensation pattern’ refer to?
A: Rather than being just a straight piece of material, many steel string saddles are compensated to adjust for different string radii and scale lengths. Please see our blog article Acoustic Guitar Saddle Compensation Patterns for more information.
Q: What does ‘radius’ refer to?
A: Saddles are not flat on top, but instead have a subtle curvature to match the fretboard’s curvature. Common acoustic guitar fretboard radii are 12, 14, 15, or 16 inches.
Q: Are all acoustic guitar saddles the same size?
A: No, there are a large number of sizes available making finding the correct size for your guitar difficult. Additionally, you must consider not only the length, height, thickness of your saddle, but also compensation pattern and radius. Please see our article, Are All Acoustic Guitar Saddles the Same Size? For more information.
Q: What’s the difference between bleached and unbleached bone?
A: Unbleached bone is a slightly harder material and is a bit more difficult to work with, but many people prefer the tone. Unbleached bone does have inconsistent color, though. Please see the bottom half of our article What Are Bone Saddles? for more information.
Q: How long will it take me to adjust my new bone saddle?
A: Customers typically report that they spent around 45 to 60 minutes to make size adjustments. If the process takes longer than this for you, or if you encounter any other difficulties, please contact us.
Q: What Is Your Return Policy?
A: If you are not entirely satisfied with your purchase for any reason, please let us know within 30 days of receipt and we will either provide a free replacement or a refund. Expedited shipping charges are non-refundable unless the carrier guarantees a specified delivery date that is not met and offers a refund in such instance.